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FISHWAH BASICS

What is Fishwah? >

Who needs Fishwah and why? >

Why will I love Fishwah? >

What are people saying about Fishwah? >

What do I get when I sign up? >

Why did we create Fishwah? >

What is the Fishwah mission? >

Why call it Fishwah? >

 

What are the benefits of goal setting for kids? >

What are the different ways goals can be used with kids? >

 

Where can I see the tool in action? >

System and browser requirements >

Accessing Fishwah from mobile device? >

Can I customise Fishwah in any way? >

Can anyone else see my goals? >

YOUR FISHWAH ACCOUNT

The Account page >

Changing your profile picture >

Changing your email address >

Changing your password >

Free trial >

Plans and pricing >

Can I have multiple users >

Plan and billing information >

Changing your plan >

Invoices >

Cancelling a subscription >

Fishwah security >

Terms of use >

 

Answers:


FISHWAH BASICS


What is Fishwah?

See this page

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Who needs Fishwah and why?

See this page

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Why will I love Fishwah?

See this page

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What are people saying about Fishwah?

See this page

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What do I get when I sign up?

See this page

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Why did we create Fishwah?

See this page

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What is the Fishwah mission?

See this page

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Why call it Fishwah?

See this page

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What are the benefits of goal setting for kids?

Read this guide

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What are the different ways goals can be used with kids?

Read this guide

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Where can I see the tool in action?

Watch our short video tutorials on how to get use and get the most out of the Fishwah goal setting tool

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System and browser requirements

Fishwah is available anywhere you have an internet connection. There’s nothing to install, and all you need is a modern web browser. You’ll need to use one of the browsers below to access Fishwah.

Download the latest commercial version below for the best experience.

icon-explorer icon-chrome icon-safari

 Internet Explorer 9+

Google Chrome
latest version

Apple Safari 5+

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How do I access Fishwah from my mobile device?

Log-in to Fishwah anywhere – no apps required! Simply log in to Fishwah with your phone or tablets browser and you’re all set!

Fishwah is available anywhere you have an internet connection. There’s nothing to install, all you need is a modern web browser.

See system and browser requirements.

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Can I customise Fishwah in any way?

At the moment it isn’t possible to customise Fishwah with colours, backgrounds etc. This is on our list of improvements if our valued customers tell us they would like it!

You can however add your own images to represent your dream catcher , goals and rewards.

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Can anyone else see my goals?

No definitely not! We understand that for many storing information online in the ’cloud’ is something quite new. As a result, we take the security of your fishwah goals very seriously.

For more detailed information on our security measures and policy please click here

Please remember that Fishwah is primarily an online service and so the security of your account and data depend on your choice of password as well as keeping your login data confidential.

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YOUR FISHWAH ACCOUNT


The Account page

Your account page is home for anything related to billing, personal information and your Fishwah plan. You can find past invoices, update your credit card, change your password, and cancel if you need to (though we hope you won’t!).

The link to the Account page is in the top right under the profile picture when you’re logged into Fishwah

tool-account-link

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Changing your profile picture

Children can add a picture of themselves or another avatar as their profile picture, which appears in the top right alongside their name. Add or change your profile image on the Account page.

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Changing your email address

If you need to change the email address linked to your account, access the account page and enter your new email

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Changing your password

You can change your password via the account page

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Free trial

We provide a 30-day free trial to Fishwah with access to all features. There is no obligation and no credit card required. You’ll be up and running in less than a minute

To get started with a free trial click here.

What happens when my trial ends?

You will receive a courtesy email one week before your trial expires and then again the day it expires if you have not actioned the first email.

If your trial ends before you choose a plan, your account will freeze. Your data will remain intact, though inaccessible, until you choose a plan and add a credit card. Your data will be permanently deleted after 30 days.

Selecting a plan when your trial ends

The transition from your trial period to a paid subscription is seamless. When your trial is up, choose a plan that’s right for you. All your account’s content and information will stay put!

Note you can choose a plan and start your subscription before your trial has expired.

Remember you can change your plan at any time?

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Plans and pricing

There are three different price plans available at Fishwah. They all have access to the same features but provide different payment period options to suit everyone – monthly, 6 monthly and 12 monthly.

There is no free plan for Fishwah, apart from the 30 day free trial. Sorry! We try and keep things affordable and accessible for everyone.

At the moment there is no multiple user license.

We accept all major credit cards.

All accounts are automatically renewed unless you cancel your account

To find the price plan that suits you, click here.

You can change your plan whenever you need to.

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Can I have multiple users

Currently Fishwah only allows one user per email address. You can create goals for multiple children in the same account, however you can only register one child’s name when you subscribe. If you would like to use Fishwah for more than one child, we suggest you have the child’s name in the goal title which will appear on the dashboard and make it easy to determine which goals relate to which child.

We have plans to have multiple users attached to one account if our users require it. Please send us feedback if this would be useful for you.

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Plan and billing information

On the account page you will find which plan you’re using, your payment method and the date of the next payment charged.

For security and protection, Fishwah only displays the last 4 digits of your credit card. Click ‘Change your credit card and billing details’ to make updates.

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Changing your plan

You can change your plan at anytime. If you want to change your plan, click Change your plan on the Account page.

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Invoices

Each time your credit card is debited, an invoice is emailed to the account owner. Need past invoices? Access them via the Account page.

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Cancelling a subscription

If you decide you do not want to continue using Fishwah, you can cancel anytime.

Login to Fishwah > Click Account (under top right profile image) > then scroll to bottom of page

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Your data will be permanently deleted after 30 days. If you need to get back into your account within the 30 days shoot us an email. We can help!

Your account will stay at its current license level through to the end of the term for which you have paid. For example, if you paid for a 6 month plan on February 1 and you cancel on May 1, your account will stay active until July 31.

Refunds

Subscriptions are non-refundable and non-transferable. If you feel like you were inappropriately charged or would like to speak to someone about a refund, please send an email to support@fishwah.com

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Fishwah security

We take this responsibility seriously, and take all reasonable precautions to keep your data safe.

Remember none of your data is available publicly. This means any information contained within your goals will only be available to you.

Review our privacy policy  and terms of use for more information.

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Terms of use

You can find our Terms of Use, here

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